The University of Massachusetts Amherst
University of Massachusetts Amherst

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Financial Aid Services and COVID-19

Please please visit umass.edu/coronavirus/ for University resources and updates on COVID-19.

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Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday.  We can also be reached by email at finaid@finaid.umass.edu.

We are offering Financial Aid counseling appointments by phone and Zoom.  You can request a phone or Zoom appointment by completing the Appointment Request Form found here: //yes.umass.edu/register/FinancialAidCallBack

All other Financial Aid processes are functioning normally. Please continue to submit documents for processing via email to fadocs@umass.edu.  We appreciate your patience and apologize for any inconvenience caused by this reduction in services.  Thank you!