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Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at email@example.com.
We are offering Financial Aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing the Appointment Request Form found here: //yes.umass.edu/register/FinancialAidCallBack
All other Financial Aid processes are functioning normally. Please continue to submit documents for processing via email to firstname.lastname@example.org. We appreciate your patience and apologize for any inconvenience caused by this reduction in services. Thank you!